WatchAir App Support
Frequently Answered QuestionsVersion 1.2.4 / Updated on Dec 7, 2017
To get ready to use WatchAir
WatchAir Initial Setup
- Solid red: Updating. (Please DO NOT Power off)
- Solid green: Rebooting
- Blinking blue: Ready to be connected so that you can find WatchAir SSID on “Settings” app.
- Spinning blue: Connecting so that you can find your WiFi router on WatchAir app.
- Solid blue: Fully connected so that you can watch your local live TV on WatchAir app.
- If your SSID has “0” in its name, it is “zero”, not “alphabet O”. So please enter your password without alphabet O.
- Or at this moment, some smartphones think this is something wrong, because smartphones temporarily lost the internet connection, although this should be OK when you connect WatchAir. So please disable your LTE connection and only turn on your WiFi connection when you connect WatchAir if this issue happens.
- Please be ready for your fresh start by following "Part 1: How to set up a fresh start" as below.
- Please open your WatchAir app on your mobile device and log into your WatchAir account.
- WatchAir app will tell you to connect WatchAir to your home network. Then please exit from your WatchAir mobile app, and open “Settings” app to set up your WiFi connection.
- In your WiFi connection on your "Setting" app, please choose your WatchAir SSID as your WiFi network. The SSID starts with "WA" (e.g. WA12ABC). The password is same as your WatchAir SSID by itself.
- Once you select your WatchAir SSID as your WiFi connection, it is OK for you to see or check “There is no internet connection”.
- Please go back to WatchAir app. If this is the very first setup, WatchAir app will ask you to connect your WiFi router. Please choose your WiFi router with your password. If your WiFi password does not work, please turn off your LTE option on your smartphone.
- Then your WatchAir will be connected to your WiFi router. Your LED will turn “solid blue” then. Now your WatchAir is fully connected.
- Please do not forget to scan your TV channel at "Settings" > "Channel". Otherwise, you can't watch your live TV.
- Once this is done, please go to any other WatchAir app and simply log into your account by using the sample email, password, and profile.
- On your mobile device, please check your app store to check any update on your WatchAir mobile app and download it if so.
- Please clear all opened WatchAir app if so.
- When your LED right light on WatchAir antenna is blinking blue, please unplug and replug the power cord to WatchAir antenna.
- When your LED right light on WatchAir antenna is solid blue but still with your network issue, you'd better manually do a hardware reset so that you can see a blinking blue for your fresh start. Please follow "Part 2: How to do a manual hardware reset" as below.
- If you buy WatchAir other than Amazon, you have to manually update your WatchAir software. Please download the latest WatchAir software and a video instruction from our website at https://www.watchairtv.com/media4sales/WatchAir_SW_Latest.zip
- Please identify the reset hole on the left side of the USB port on the left side of WatchAir’s smart bar.
- By using something long and sharp such as a paper clip or a dress pin, please keep pressing down the hole. You should be able to feel a tiny click at the end of your press.
- Stop pressing down the reset hole when you see this "five-second-long" solid red. If you wouldn't see the solid red light, your hardware reset was not successful. For example, you might not be pressing down the hole at the right angle.
- Then WatchAir will reboot with a green light for a while. After rebooting, LED goes "blinking blue". your WatchAir is ready for your fresh start.
If your WatchAir is currently connected to your WiFi router, in other words, if your ring LED is "solid blue" and you can watch your live TV through your WatchAir, you can do this remote factory data reset by clicking "Settings" > "Support" > "Factory Data Reset". Then you will see the red LED light for a while, and WatchAir will be rebooted. When the LED goes to "blinking blue", your WatchAir is ready to be connected. Please go to "What's Next" step.Option 2. Manual Hardware Reset If your WatchAir is not currently connected to your WiFi router, this is how to do the manual hardware reset for WatchAir.
- Identify the reset hole at the left side of the USB port on the left side of WatchAir’s smart bar.
- Use something long and sharp, such as a paper clip or a dress pin, and please keep pushing the hole until you see a "five-second-long solid red" LED light. The "five-second-long solid red" light is very important. If you cannot see this, your hardware reset failed. For example, you might not be pushing the hole at the right angle.
- Stop pushing the reset hole when you see this "five-second-long" solid red.
- Then WatchAir will reboot with a green light. After rebooting, LED goes "blinking blue" again. your WatchAir is ready to be connected. Please go to "What's Next" step.
WatchAir Watching & Recording
|On Device # 1||On Device # 2||View Use Case Description||WatchAir Support|
|Watching Live Channel A||Watching Live Channel A||Concurrently watching one identical live channel over two displays||Yes|
|Watching Live Channel A||Watching Live Channel B||Concurrently watching two different live channels over two displays||No|
|Watching Live Channel A||Watching Recorded Channel B||Concurrently watching one live channel while watching another recorded channel||Yes|
|Watching Recorded Channel A||Watching Recorded Channel B||Concurrently watching two different recorded channels||Yes|
|Watching Live Channel A||Recording Live Channel A||Concurrently watching one live channel while recording the same channel||Yes|
|Watching Live Channel A||Recording Live Channel B||Concurrently watching one live channel while recording another live channel||No|
|Recording Live Channel A||Recording Live Channel B||Concurrently recording two different live channels||No|
- Watching local live TV program
- Watching recorded local TV program
- Requesting local live TV program recording
- WatchAir device should be connected to your main WiFi router, not to any secondary WiFi router.
- WiFi router needs to support uPnP or port forwarding, which is a typical feature for WiFi routers.
- The streaming resolution may not be HD quality due to unexpected traffic over the internet.
- Only allowed for personal usage
- When you are out of your home network to use this service, your our mobile device needs to be connected to a personal WiFi router or LTE connection, because a corporate or public WiFi connection will not usually allow this private streaming. When LTE is used, please be aware of its data consumption.
- No public rebroadcasting: Only your own mobile devices will be allowed to access this service. Please note that it is illegal to retransmit TV contents to the public without paying the transmission fee to broadcasters.