First, when you use your own antenna with its own power amplification, you'd better turn off the power amplification in WatchAir. Second, if your location is too close to a transmission tower, you’d better turn it off, because you have good enough power from the tower. You can turn it on and off from our app when you go to “Settings” > “Channel” > “Antenna Power”
One of the best answers can be found in the FCC’s DTV Reception Maps (https://goo.gl/DGMVWP). Try your TV reception with your full address, not your ZIP code. If you are using an indoor antenna, you may get mostly “Strong” channels. You may get less “Weak” channels if you are using a good antenna or your location inherently has less interference caused by man-made objects, such as buildings or houses.
Sure, there are many ways to get help from us as below.
- On your Watchair mobile app, please click “Email us” on “Settings” > “Support” menu.
- On our Website, please click the red “Support” button at any time or use the “Customer Support” form on our "Support" menu.
- Or simply send your email to us at firstname.lastname@example.org. When you send your email, please send your registered email for your WatchAir account for faster processing.