• Solid red: updating WatchAir firmware. (Please DO NOT Power off)
• Solid green: rebooting (Please DO NOT Power off)
• Blinking blue: ready to be connected so that you can find WatchAir SSID on “Settings” app.
• Spinning blue: connecting so that you can find your WiFi router on WatchAir app.
• Solid blue: fully connected so that you can watch your local live TV on WatchAir app.

• If your SSID has “0” in its name, it is “zero”, not “alphabet O”. So please enter your password without alphabet O.
• Or at the moment, smartphones temporarily lost the internet connection. So please answer "OK" if your phone would ask you. If you still have this issue, please turn on "Airplane mode", and then turn on WiFi connection only for this setup.

1. Please uninstall the current WatchAir app, and reboot your mobile device. Please install WatchAir app again.
2. Please unplug and replug the power cord to WatchAir antenna. When the LED ring light gets blinking blue, it is ready to start over. If the LED ring is solid blue and you still have the same network issue, you need a hardware reset.
3. If you buy WatchAir other than Amazon, you have to manually update your WatchAir software. Please download the latest WatchAir software and a video instruction from our website.

• When WatchAir LED light is blinking blue, but no SSID listing on your WiFi networking, your WatchAir is installed too far away from your WiFi router. Please relocate WatchAir closer to your WiFi router.
• When WatchAir LED light is solid blue, it is normal when WatchAir SSID is not listed in your WiFi networking. Please go back to WatchAir app and wait for a while to go to next steps. If nothing happens when you get back to WatchAir mobile app, you'd better do a hardware reset.

• If WatchAir LED light is "solid blue" and you can watch your live TV through your WatchAir, you can do this remote factory data reset by clicking "Settings" > "Support" > "Factory Data Reset".
• Then you will see the red LED light for a while, and WatchAir will be rebooted. When the LED goes to "blinking blue", your WatchAir is ready to be connected.

• If your WatchAir is not currently connected to your WiFi router, this is how to do the manual hardware reset for WatchAir.
• Identify the reset hole at the left side of the USB port on the left side of WatchAir’s smart bar.
• Using something long and sharp such as a paper clip or a dress pin, please keep pushing the hole until you see a "five-second-long solid red" LED light. The "five-second-long solid red" light is very important. If you cannot see this, your hardware reset should be failed. For example, you might not be pushing the hole at the right angle.
• Stop pushing the reset hole when you see this "five-second-long" solid red.
• Then WatchAir will reboot with a green light. After rebooting, LED goes "blinking blue" again. your WatchAir is ready to be connected.

• First, make sure Amazon Fire TV has the latest OS. If Fire TV main menu is not horizontally arranged on the top of your screen, your Amazon Fire TV has an old Fire OS, earlier than Fire OS 5.2.X. If so, please update Amazon Fire TV software first.
• Please select "Search" on your Amazon Fire TV, and type "WatchAir". Then you will see it so that you can download WatchAir app on Amazon Fire TV.
• Once you download it, please login the app by using the same login information you used for your WatchAir mobile App.

External micro SD card (SDXC) up to 2TB for about 1,400 hours of recording.

Yes, as long as it is USB 2.0 compatible and it needs maximally 3.5 Watt power. Please note that SSD usually requires 2.5 Watt, while HDD does 5 to 10 Watts. Simply speaking, a USB memory stick and an SSD can be used with WatchAir. But HDD can be used only if it has an additional power line to an outlet.

FAT32, exFAT, and NTFS.

While you are watching live TV through WatchAir, push the "Up" button on the Roku remote control. Then push the "Down" button to browse the TV schedule guide or to exit from it. To accommodate all different hardware performance for Roku devices from Roku 2 to Roku premier, this is the simplest TV schedule guide we have for WatchAir as of now.

While you are watching live TV through WatchAir, push the "Up" or "Down" button on your Amazon Fire TV remote control. Then the TV schedule guide window will pop up. Please push the "Back" button to exit.

While you are watching live TV through WatchAir, push the "Up" or "Down" button on your Android TV remote control. Then the TV schedule guide window will pop up. Please push the "Back" button to exit.

Your available channel list, called active channels, is finalized by “pairing” your scanned channels with the corresponding channel data from our 3rd-party partner. We sometimes see a mismatch in this pairing, which results in less active channels than initially scanned channels. If you find such a mismatch in your location, please report us the mismatch by sending your email so that we can request our partner to fill the gap. When you send your email, please send your registered email for your WatchAir account for faster processing. In general, the gap will be filled within five to seven business days.

Partially yes for some use cases as below. Shortly answering, if you watch/record one live channel with one recorded file, you can watch them. If you watch/record two live channels, you cannot do it. For more clarification, please check the following table.

This feature is called TV over IP service. TV over IP will be available only on WatchAir mobile app to enable the following use cases as below:

1. Watching local live TV program
2. Watching recorded local TV program
3. Requesting local live TV program recording

This service is not available as of now. A beta service will be released soon. Also, this service can only be allowed under the following conditions.

1. WatchAir device should be connected to your main WiFi router, not to any secondary WiFi router.
2. WiFi router needs to support uPnP or port forwarding, which is a typical feature for WiFi routers.
3. The streaming resolution may not be HD quality due to unexpected traffic over the internet.
4. Only allowed for personal usage
   • When you are out of your home network to use this service, your our mobile device needs to be connected to a personal WiFi router or LTE connection, because a corporate or public WiFi connection will not usually allow this private streaming. When LTE is used, please be aware of its data consumption.
   • No public rebroadcasting: Only your own mobile devices will be allowed to access this service. Please note that it is illegal to retransmit TV contents to the public without paying the transmission fee to broadcasters.